Conversational Engagement for Utilities & Public Sector

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Engage customers through Messaging Apps such as WhatsApp Business, with conversational AI journeys and IT integrations to meet any use case. Simple to use, no Mobile App to download.

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Case Study

OMNI Channel Messaging & WhatsApp Business Platform supporting 70+ messaging channels. Save money and move A2P SMS engagement to WhatsApp Business.

How it works

Automate any customer workflow in Messaging

Reduce costs with Call Deflection

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Redirect incoming customer service calls to a persistent messaging assistant in order to reduce the burden on your call center agents. Next time clients can engage through their messaging app, thus avoiding the call. We will provide the custom message widget for your website.

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Customer Workflows

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We work with you to create messaging workflows that deliver positive outcomes for your clients. We can automate any query or customer journey with our OMNI channel messaging and WhatsApp Business platform.

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Enterprise Integrations

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Its simple to integrate to our public developer API. Alternatively we will integrate our service into your IT systems from CRMs, contact centres, public APIs, legacy systems etc. We will work with you to make sure our service works E2E for your service.

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Use Cases

Conversational Support

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By eliminating manual data-entry steps in the support process, you can significantly multiply time savings for your IT team. With Payemoji You can remove multiple steps or fully resolve client' issues through messaging.

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Features

Unified Inbox

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Our shared inbox allows you to see all conversations between members of the public and your message chatbot. At any time handover a chat to a staff member to respond. Alternatively we can integrate to your Contact Centre inbox.

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eCommerce

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Create beautiful buying customer journeys with our eCommerce solutions. We will provide you your very own eCommerce Tenant and work with you to meet your exact requirements. Have your own eCommerce? No problem we will integrate our messaging solutions.

Integrated Appointments

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Allow members of the public to book appointments through messaging. We will integrate into existing appointments or use our appointments to meet your needs. Don't worry we will work with you to meet your needs.