IT Service Management

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Engage clients and provide support through Messaging Apps such as WhatsApp Business, with integration to CRMs and IT service management systems.

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Case Study WhatsApp Business ROI Calculator

OMNI Channel Messaging & WhatsApp Business Platform supporting 70+ messaging channels. Save money and move A2P SMS engagement to WhatsApp Business.

How it works

Automate any customer workflow in Messaging

Reduce costs with Call Deflection

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Redirect incoming customer service calls to a persistent messaging assistant in order to reduce the burden on your call center agents. Next time clients can engage through their messaging app, thus avoiding the call. We will provide the custom message widget for your website.

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Automate workflows

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Delivery amazing customer experiences. We can automate any query or customer journey with our OMNI channel messaging and WhatsApp Business platform.

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Enterprise Integrations

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We have public developer APIs that are simple to integrate to. Alternatively we will integrate our service into your back end systems, such as CRM, IT service management, knowledgebase and Contact centre etc. We will work with you to make sure our service works E2E for your service.

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Use Cases

OMNI Channel Messaging Support

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By eliminating manual data-entry steps in the support process, you can significantly multiply time savings for your IT team. With Payemoji You can remove multiple steps or fully resolve customers' issues through messaging.

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Features

Live Updates & Surveys

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Create custom surveys to gather valuable data from customers and employees through messaging apps. Use it to create a powerful alternative to forms with an input history readily available to both the user and your company.

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OMNI Channel Messaging

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Our service works with 70+ Messaging and Communication Channels. WhatsApp Business, Facebook Messenger, Apple iMessage, Google Business Messages and more

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Unified Inbox

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Our shared inbox allows you to see all conversations between members of the public and your message chatbot. At any time handover a chat to a staff member to respond. Alternatively we can integrate to your Contact Centre inbox.

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